Shipping Policy

Toys & Smiles

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Once your order has shipped, delivery typically takes 10-18 business days, depending on your location and local customs processing.

Estimated Delivery

Total estimated delivery time, from the moment you place your order to the moment it arrives at your door, is 12-20 business days.

Please note these are estimates and not guarantees. Occasional delays may occur due to customs, weather, holidays, or carrier issues that are outside of our control.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey.

International Shipments and Customs

Some orders may be subject to import duties and taxes, which are levied once a package reaches its destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Delayed or Lost Packages

If your order hasn't arrived within the estimated delivery window, please contact us at toysandsmile9@gmail.com and we'll look into it for you.

Contact Us

For any questions about shipping, reach out to: toysandsmile9@gmail.com

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This policy was last updated in 2026. This document is a general template and does not constitute legal advice — we recommend having it reviewed by a legal professional before publishing.